Combi Doctor

✉️ service@combidoctor.co.uk
 📞 01942 538 211

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Combi Doctor Policies

Privacy & Cookies Policy

Privacy & Cookies Policy

Last Updated: 24/02/26

At Combi Doctor (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website (combidoctor.co.uk) or use our plumbing, heating, and gas engineering services.

1. Information We Collect

We may collect and process the following data about you:

  • Identity and Contact Data: Name, billing address, service address, email address, and telephone numbers when you request a quote, book a service, or contact us.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform used to access our website.

  • Transaction Data: Details about payments to and from you, and details of the services you have purchased from us (e.g., boiler installations, repairs).

2. How We Use Your Information

We use your information to:

  • Provide you with the services and quotes you request.

  • Process payments and manage your account.

  • Notify you about changes to our services or terms.

  • Comply with our legal and regulatory obligations (e.g., Gas Safe registration requirements).

3. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

  • Essential Cookies: Required for the operation of our website.

  • Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website.

  • Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

4. Data Sharing and Security

We do not sell your personal data to third parties. We may share your data with trusted third parties only when necessary to fulfill our services (e.g., payment processors, sub-contractors, or regulatory bodies like Gas Safe). We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

5. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights regarding your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing.

6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

  • Email: service@combidoctor.co.uk

  • Phone: 01942 538 211

     

  • Address: 114 Golborne Enterprise Park, Golborne, WA3 3GR

Website Terms of Service

Last Updated: 24/02/26

1. Acceptance of Terms

By accessing and using the Combi Doctor website (combidoctor.co.uk), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this website.

2. Use of the Website

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.

     

3. Service Bookings and Quotes

  • Any quotes provided via the website are subject to a physical inspection by our Gas Safe registered engineers and are not legally binding until a formal contract or service agreement is signed or explicitly agreed upon.

     

  • We reserve the right to refuse service at our discretion.

4. Intellectual Property

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics (including the Combi Doctor logo and branding), and website copy. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5. Limitation of Liability

In no event shall Combi Doctor, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the website.

6. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.